Shipping policy

SHIPPING POLICY

Last updated: August 2026

Thank you for shopping with EZSI. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. ORDER PROCESSING

All EZSI products are made to order. This means your item is produced specifically after your order has been placed.

Because our products are made to order, please allow time for both production and shipping.

Once your order has entered production, we may not be able to change or cancel it.

Orders may be fulfilled from different production facilities depending on the product ordered, your delivery address, product availability, and production capacity.

2. SHIPPING LOCATIONS

EZSI ships internationally to supported destinations.

Orders may be fulfilled from facilities located in regions including:

• Europe
• United States
• Canada
• United Kingdom
• Australia
• Japan
• Brazil
• Mexico

Whenever possible, orders may be fulfilled from a location closer to the delivery destination. However, this cannot be guaranteed.

The country from which your order is shipped may therefore be different from the country in which EZSI is based.

3. PRODUCTION & DELIVERY TIMES

All delivery times shown on our website or during checkout are estimates.

Your total delivery time consists of:

Production time + Shipping time

Production must be completed before your order can be shipped.

Delivery times can vary depending on:

• Delivery destination
• Product availability
• Production location
• Shipping method
• Carrier delays
• Customs processing
• Public holidays
• Peak shopping periods
• Weather conditions
• Other circumstances outside our control

Estimated delivery dates are not guaranteed.

4. SHIPPING RATES

Shipping costs are calculated based on factors such as the product, quantity, delivery destination, and available shipping method.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

If EZSI offers free shipping as part of a promotion or for certain destinations or order values, this will be clearly displayed on our website or during checkout.

5. INTERNATIONAL SHIPPING

EZSI accepts international orders to supported countries and regions.

International orders may cross borders even when a local or regional fulfillment facility is available.

As a result, some international orders may be subject to customs procedures, import taxes, duties, or other charges imposed by the destination country.

6. EUROPEAN UNION

Orders delivered within the European Union may be fulfilled from European production facilities where available.

However, we cannot guarantee that every EU order will be produced or shipped from within the European Union.

Applicable taxes will be handled according to the information displayed during checkout and applicable law.

If an order crosses an international customs border, additional customs procedures or charges may apply depending on the shipment.

7. NORWAY

Orders to Norway may be fulfilled from production facilities outside Norway.

Applicable taxes and charges will be handled according to the information provided during checkout and applicable Norwegian requirements.

Depending on where an order is produced and shipped from, customs processing may apply.

8. UNITED KINGDOM

Orders to the United Kingdom may be fulfilled locally or internationally depending on product availability and production capacity.

Applicable taxes, duties, or import charges will be handled according to the information displayed at checkout and the shipping method used.

9. UNITED STATES

Orders to the United States may be fulfilled from US production facilities or from another international production facility.

Import duties, tariffs, taxes, or other customs charges may apply to internationally shipped orders depending on applicable US regulations and the origin of the product.

Any applicable charges collected by EZSI will be shown during checkout where supported.

10. CANADA

Orders to Canada may be fulfilled locally or internationally.

International shipments may be subject to Canadian customs duties, taxes, brokerage fees, or other import charges.

Where duties and taxes are collected in advance through an available shipping method, this will be reflected during checkout.

11. AUSTRALIA

Orders to Australia may be fulfilled from Australian production facilities or from international facilities.

Applicable GST, duties, customs charges, or other fees will be handled according to the information displayed during checkout and applicable Australian requirements.

12. JAPAN

Orders to Japan may be fulfilled locally or internationally.

International shipments may be subject to Japanese customs processing, import taxes, or duties depending on the value, product type, origin, and applicable regulations.

13. MEXICO, BRAZIL & OTHER INTERNATIONAL DESTINATIONS

Orders to Mexico, Brazil, and other international destinations may be fulfilled locally where available or shipped internationally.

International shipments may be subject to local import taxes, duties, customs processing, brokerage charges, or other fees.

Requirements and charges vary between countries.

14. CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

Whether these charges apply depends on factors including:

• Destination country
• Country of origin
• Product classification
• Order value
• Local customs regulations
• Shipping method

Where duties and import taxes are collected at checkout, this will be displayed before payment.

Where duties, taxes, or other import charges are not collected at checkout, the customer may be required to pay them directly to the carrier or local customs authority before or upon delivery.

EZSI does not control charges imposed directly by customs authorities or shipping carriers.

Customers are responsible for reviewing any applicable import requirements in their destination country before ordering.

15. TRACKING

When tracking is available for your shipping method, you will receive tracking information after your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Tracking updates are provided by the shipping carrier and may occasionally be delayed.

16. MULTIPLE PACKAGES

An order containing multiple products may occasionally be fulfilled from different locations.

This means that your order may arrive in more than one package and on different dates.

If this happens, you may receive separate tracking information for each shipment.

You will not be charged additional shipping after your order has already been placed because we decide to split fulfillment into multiple packages.

17. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your:

• Full name
• Street address
• Apartment/unit number, if applicable
• Postal/ZIP code
• City
• State/province/region, where applicable
• Country
• Email address
• Phone number, where required for delivery

If you notice an error in your shipping information, contact us immediately at:

ezsiwear@gmail.com

We will try to update the information if production or shipping has not progressed too far, but changes cannot be guaranteed once an order has entered fulfillment.

EZSI is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

18. FAILED DELIVERY & UNCLAIMED PACKAGES

If a package cannot be delivered because of an incorrect address, unsuccessful delivery attempts, failure to collect the package, customs issues, or another reason attributable to the recipient, the package may be returned to the fulfillment facility.

If this happens, please contact us at ezsiwear@gmail.com.

Additional shipping charges may apply if the order needs to be shipped again where permitted by applicable law.

19. DELAYED ORDERS

Shipping delays can occasionally occur because of circumstances outside our reasonable control, including:

• Carrier delays
• Customs processing
• Severe weather
• Natural disasters
• Public holidays
• Strikes
• Transportation disruptions
• High seasonal demand
• International events

If your tracking has not updated for an extended period or your order is significantly later than expected, contact us at:

ezsiwear@gmail.com

We will review the order and available tracking information.

20. LOST PACKAGES

If you believe your package has been lost in transit, please contact us at:

ezsiwear@gmail.com

Include your order number and the email address used when placing the order.

We will review the tracking information and investigate the issue with our fulfillment and shipping partners where appropriate.

21. DAMAGED OR INCORRECT ORDERS

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible at:

ezsiwear@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the problem
• A photograph of the full item where relevant

We will review the issue and provide an appropriate solution in accordance with our Refund Policy and applicable consumer law.

22. RETURNS

Do not send a return without contacting EZSI first.

To request a return, contact:

ezsiwear@gmail.com

If your return is accepted, we will provide instructions and the correct return address for your order.

Because products may be fulfilled from different locations around the world, the correct return address can vary between orders.

Please refer to our Refund Policy for complete information about returns, refunds, exchanges, damaged products, and applicable cancellation rights.

23. DELIVERY CONFIRMATION

A shipment may be marked as delivered by the carrier before the customer physically locates the package.

If your tracking shows “delivered” but you cannot find your package, please:

• Check around your property or delivery location
• Check with household members
• Check with neighbours where appropriate
• Check reception, concierge, mailroom, or parcel lockers where applicable
• Contact the shipping carrier

If you still cannot locate the package, contact us at ezsiwear@gmail.com and we will review the available information.

24. SHIPPING RESTRICTIONS

Certain products or shipping methods may not be available in every country or territory.

We reserve the right to restrict shipping to destinations that cannot reasonably be serviced by our fulfillment or shipping partners.

If we are unable to fulfill an order to your destination after payment has been received, we will contact you and provide an appropriate solution, including a refund where necessary.

25. CHANGES TO THIS SHIPPING POLICY

EZSI may update this Shipping Policy from time to time to reflect changes to our shipping services, fulfillment network, carriers, regulations, or business practices.

The latest version will always be available on our website.

26. CONTACT

If you have any questions regarding shipping, delivery, tracking, or your order, please contact:

EZSI
Email: ezsiwear@gmail.com